your flight was delayed or cancelled. do this first.

This is a quick guide for stressful moments. Follow the steps in order.

Step 1: Stay calm and confirm

• Check your airline app or flight tracker for updates
• Look for notifications about delays or cancellations
• Keep essential items (ID, cards, headphones) with you

Step 2: Know your airline’s policy

Every airline has different rules for delays and cancellations.
Check your airline’s official website or customer support for:• Rebooking options
• Refund eligibility
• Meal or hotel support (if applicable)If you’re unsure, ask an agent at the gate or customer service.

Step 3: Decide what you want

Consider:• Do you want to wait for the next available flight?
• Do you want a different route with another airline?
• Do you want a refund or travel credit?Your priorities (time, cost, comfort) should guide your choice.

Step 4: Know your rights

Some regions have passenger rights protections (e.g., EU261 in Europe, U.S. DOT rules).
These may entitle you to:• Refunds
• Rebooking without extra cost
• Compensation in specific circumstancesCheck your airline’s terms and local rules if possible.

What NOT to do

• Don’t assume the flight will happen as originally scheduled
• Don’t argue angrily with staff, stay calm and ask for options
• Don’t ignore email/text updates from the airline
• Don’t spend money before knowing your compensation or refund options

Helpful tips
• Use your airline’s app instead of paper boarding passes
• Check weather forecasts (some delays are weather-related)

Travel disruptions are stressful but common.
Take one step at a time and choose what works best for you.Bookmark this page in case you need it again.

This site provides general guidance for common situations. It is not legal, medical, or professional advice.